Returns & Exchanges
At Antonelli's Cheese, we stand behind the quality of our artisanal products and want you to be completely satisfied with your culinary experience. Due to the perishable nature of our products, we offer replacements or store credit for items that do not arrive in peak condition.
Inspect Your Delivery
Upon arrival, please immediately open your package and inspect all perishable items for temperature and quality.
Document Issues
If your order is damaged or incorrect, take clear photos of the product and the shipping label within 24 hours of delivery.
Contact Our Cheesemongers
Send your photos and order number to our support team via email so we can evaluate the condition of your artisanal goods.
Resolution Process
Once reviewed, we will issue a replacement shipment or a digital gift card for the value of the affected items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing